Privacy policy
Privacy Policy
At Maura, we respect your privacy.
When you place an order, we collect the information needed to process and deliver your order, including your name, phone number, delivery address, email address if provided, and order details.
We use this information only to:
Process your order
Confirm your delivery
Contact you about your purchase
Provide customer support
Improve our customer service
We do not sell your personal information to unrelated third parties.
Your information may be shared only with trusted service providers when necessary, such as delivery partners, payment providers, Shopify, or apps used to operate our store.
Cash on Delivery orders may require phone or WhatsApp confirmation before shipment.
By using our website, you agree to the collection and use of your information as described in this policy.
Shipping Policy
Maura delivers orders to the areas available at checkout.
After placing your order, our team may contact you to confirm your details before shipping.
Delivery times may vary depending on your location, order volume, courier availability, and public holidays.
Please make sure your phone number and delivery address are correct. If the courier cannot reach you, delivery may be delayed or canceled.
Shipping fees, if applicable, will be shown during checkout or confirmed before delivery.
Return & Refund Policy
Customer satisfaction is important to us.
Due to the nature of perfume products, returns are only accepted if the item is damaged, incorrect, or defective upon delivery.
To request a return, replacement, or refund, please contact us within 24 hours of receiving your order and provide clear photos or details of the issue.
Returned products must be unused, unopened, and in their original packaging.
We do not accept returns for opened or used perfumes unless the product is proven to be defective.
If your request is approved, we may offer a replacement, store credit, or refund depending on the case.
Cash on Delivery Policy
Maura offers Cash on Delivery for eligible orders.
Payment is made directly to the delivery representative when your order arrives.
Please make sure you are available to receive your order and pay the full amount at the time of delivery.
Cash on Delivery orders may require phone or WhatsApp confirmation before shipment.
Repeated refusal of confirmed orders, incorrect contact information, or failure to receive delivery may result in Cash on Delivery being unavailable for future purchases.
Contact Us
For questions, order support, or delivery help, please contact us:
Brand: Maura
Email: mauraperfumeslb@gmail.com
Phone / WhatsApp: +961 71 855 242
Location: North Governorate, Lebanon
We aim to respond as soon as possible.
About Maura
Maura is a perfume brand created for customers who love elegant, long-lasting, and affordable fragrances.
Our perfumes are inspired by popular scent styles and made for everyday confidence, gifting, and personal expression.
We focus on clean presentation, premium packaging, and a smooth shopping experience.
Maura is not affiliated with any designer brand, trademark owner, or original fragrance manufacturer. Product names and fragrance references are used only to describe scent inspiration and fragrance direction.